Terms and Conditions

SMS Text Messaging Opt-In Process

At Tello Home Services, Inc. and all its affiliated companies, we prioritize clear communication and customer preferences. Our SMS text messaging opt-in process is designed to ensure that customers receive relevant updates and notifications while maintaining control over their subscriptions.

Consent-Based Opt-In: Customers can opt-in to receive SMS messages by signing up through our website, responding to a designated keyword via text message, or opting in during service interactions.
Confirmation Message: Once a customer opts in, they will receive a confirmation text message verifying their subscription and providing details on how to manage preferences.
Message Frequency: Customers will be informed about the expected frequency of messages and the type of content they will receive.
Opt-Out Option: Customers can opt-out at any time by replying with “STOP” to any message. Upon opting out, they will receive a final confirmation message, and no further messages will be sent.
Help and Support: Customers can reply with “HELP” for assistance or contact our customer support for more information.

SMS Text Messaging Privacy Policy

Tello Home Services, Inc. and its affiliated companies are committed to protecting customer privacy and ensuring the secure handling of personal information in accordance with applicable regulations.

Data Collection and Use: We collect phone numbers and related information solely for the purpose of providing requested SMS notifications, updates, and customer service communications. The types of data collected include phone numbers, message interaction data, and service-related preferences.
No Third-Party Sharing: We will not share your mobile information with third parties for marketing purposes without your explicit consent. Your data will only be used for purposes directly related to our services.
Security Measures: We implement strict security measures to protect customer data from unauthorized access, misuse, or disclosure, such as encryption and access controls.
Consumer Data Protection: We do not share or sell your personal information to third parties without your consent, except as required by law. We take measures to prevent unauthorized sharing of user data.
Customer Control: Customers have full control over their messaging preferences and can modify or revoke their consent at any time.
Opt-Out Instructions: To opt out of future communications, reply STOP to any message, or contact us at info@softwashnation.com to manage your preferences.
Compliance: Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations to safeguard consumer rights.

Terms & Conditions

Message Content: By opting in, users will receive text messages from Tello Home Services, Inc. and its affiliated companies, including but not limited to Softwash Nation. These messages may include promotional content, service updates, and informational alerts.
Message Frequency: Message frequency may vary and could be sent daily, weekly, or as necessary based on user preferences and service requirements.
Data and Message Rates: Message and data rates may apply. Users should check with their mobile provider for details on applicable charges.
Sender Identification: Softwash Nation, in partnership with Tello Home Services, will send you text messages.
Help & Support: For assistance, text HELP or contact our support team.

For further information or concerns, please contact our support team at (866) 641-9274 or info@softwashnation.com.